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ee114 collects only the account and transaction data needed to run your session, process payments through Nagad, Rocket or Upay, and keep your records accurate. Access to this platform and the protections described here depend on your local law and eligible regions.
When you open an account, we collect the details you submit — name, contact information, and the payment method you choose to use. Where you transact through Nagad, Rocket or Upay, we record the transaction reference and amount against your account wallet so your history is accurate and retrievable. We do not sell your personal data to third parties for marketing purposes. Data we hold is kept only as long as your account remains active or as required by the applicable rules in your region. If you close your account, we follow the retention period set out in our published terms before removing identifiable records. Cookies are used on this site to keep your session active, remember your language preference and measure how pages are used. You can control cookie behaviour in your browser settings at any time. We use industry-standard encryption on data in transit and apply access controls to our internal systems. Any third-party service connected to your account — such as a payment processor — operates under its own data terms, which we link to where they are publicly available. Your rights under this policy depend on your local law and the eligible region from which you access the platform.
Transaction references from Nagad payments are stored against your account wallet record for verification and history.
Rocket transfer records are held on your account as a retrievable payment trail, accessible from your signed-in history page.
Upay payment data is logged at the point of transaction and linked to your account session for reconciliation.
This policy covers data collected directly through the ee114 platform — your account registration fields, wallet transactions, session activity and any communication you send through our published support routes. It does not extend to third-party sites you may reach through links on our pages, and it does not govern data held by your payment provider. Scope and rights available to you depend on your local law and the eligible region you access from.
Data collected when you register, log in or update your account details falls fully within this policy. This includes your email, contact number and any verification steps shown in your account settings.
Payment records — including Nagad, Rocket and Upay references — are covered here. The payment processor itself operates under its own separate data terms, which we do not control.
Session cookies, page-view data and device signals collected while you browse the platform are within scope. You can review and adjust cookie permissions through your browser at any time.
Links to external sites, game studios or support tools that redirect you off the ee114 platform are outside this policy's scope. Review the privacy terms of those services separately.
Your account page is the first place to check if you want to review what we hold. From the signed-in account area, you can see the contact details and payment methods linked to your profile, and you can submit a correction request if any detail is wrong. If you believe a transaction record against your Nagad, Rocket or Upay wallet is inaccurate, raise it through our support route with the transaction reference visible in your history. For broader questions about how your data is used — or if you want to understand the retention period that applies after account closure — contact us through the published policy route listed in the support section of this page. We aim to acknowledge data queries promptly, though response times depend on the nature of the request. Your right to access, correct or ask about your records is subject to your local law and the eligible region you access from. We do not require you to provide reasons for a routine account correction.
Open your signed-in account page to see the contact details, payment methods and session history we hold against your profile.
Submit a correction request from the account settings page. If a field is locked, contact support with the detail you need updated and your account reference.
Use the published policy contact route to ask how your data is used, how long it is kept, or what happens to your records after account closure.
For transaction-level queries tied to Nagad, Rocket or Upay records, include the payment reference shown in your account history so we can locate the record quickly.
If you have a question about your data, a correction to make or a concern about how your information is handled, use the contact routes published on the ee114 site. We do not invent channels, response windows or service-level commitments beyond what is shown on our published support pages.
Open the live chat widget from any signed-in page to ask a policy or account data question directly. Have your account reference ready to speed up the response.
Send a written data or privacy query to the support email address listed on our contact page. Include your account details and the specific record or question you are raising.
The account help section covers correction steps, wallet history and how to submit a formal data request. Start there before contacting support to resolve routine queries faster.
We apply access controls and encryption to the data we hold, and we review our data handling practices when our platform or the services connected to it change. Below are the four areas that matter most to your account.
Cookies keep your session active and store your preferences across visits. You control cookie settings in your browser. Disabling certain cookies may affect how pages load or how your account session behaves on mobile.
Access to your account data is protected by your login credentials. If you suspect your account has been accessed without your permission, update your password immediately and contact support through the live chat route.
We keep your account data for as long as your account is active and for the period required after closure under applicable rules in your region. Identifiable records are removed after that retention window closes.
When this policy changes in a material way, we publish the updated version on this page. Continuing to use your account after a published update means you have reviewed the revised terms.
These questions cover what real account holders ask about data, cookies, payment records and how to reach us with a concern.
We collect the details you enter at registration — name, contact number, email and the payment method you choose to link. If you use Nagad, Rocket or Upay, the transaction reference is also stored against your wallet history for reconciliation and account accuracy.
Yes. Open your signed-in account page to view the contact details, linked payment methods and transaction history we hold. If something looks incorrect, use the account settings to submit a correction or contact support with your account reference.
We do not sell your personal data for marketing. Payment processors such as the networks behind Nagad, Rocket and Upay handle transaction data under their own terms. We link to those terms where they are publicly available so you can review them independently.
We retain identifiable records for the period required under the applicable rules in your region after account closure. Once that window closes, we remove those records. The exact retention period is set out in our published terms, available from the account help section.
Go to account settings and update the field directly if it is editable. For locked fields — such as a linked phone number or payment method — contact support via live chat or the published email route and provide the correction you need along with your account reference.
Use live chat from any signed-in page for a quick query, or send a written request to the support email listed on our contact page. Include your account reference and the specific data point you are asking about so we can locate the relevant record and respond accurately.