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Your ee114 account connects directly to Nagad, Rocket and Upay so deposits land in your balance and withdrawals route back to the same wallet you used. Every step — from opening the cashier to confirming a transfer — follows the instructions shown inside your signed-in account area.
Adding money starts at the cashier inside your signed-in account. We support Nagad, Rocket and Upay as the primary local wallet rails — so you pick the wallet you already use, enter the amount shown within the allowed range on that screen, and confirm through your wallet app. The balance update appears in your account once the wallet confirms the transfer on its side.
Log in and navigate to the deposit section inside your account dashboard — the cashier link sits in the main account menu.
Select Nagad, Rocket or Upay from the payment options shown. Only the methods active for your account region appear on that screen.
Type the amount within the minimum and maximum range displayed on the cashier screen. Do not exceed the limit shown or the transaction will not proceed.
Complete the transfer through your Nagad, Rocket or Upay app as prompted. Your account balance updates once the wallet confirms the transaction.
Withdrawals follow the same wallet rails as your deposits — Nagad, Rocket or Upay — and the account area shows you which method is available for your current balance status. Open the withdrawal section from your account menu and you will see the payout fields alongside any pending requirements your account may carry. Enter the amount, confirm it falls within the range displayed, and submit. The platform routes the transfer to the wallet linked to your account; the receiving wallet number must match the one registered under your account name.
From your signed-in account menu, select the withdrawal section. The available payout methods for your account are listed there.
Choose Nagad, Rocket or Upay and enter an amount within the range shown. Amounts outside that range cannot be submitted.
Confirm the wallet number shown matches the one registered to your account. A mismatch blocks submission and prompts you to update your details first.
Submit the withdrawal request and note the reference number shown on the confirmation screen. Keep it until your wallet confirms the incoming transfer.
Your account may reach a point where the platform asks you to verify identity or wallet ownership before a withdrawal can proceed. The exact fields and documents requested are shown only inside your account verification area — we do not publish a universal document list here because the requirements follow what our compliance screen displays for your specific account status. Open the verification section from your account settings and follow each field label as it appears. Some accounts require only a wallet number confirmation; others may show additional fields depending on transaction history.
Check your account settings menu. The verification prompt only appears when your account status requires it — if it is not visible, no action is needed yet.
Complete only the fields shown in your account's verification screen. The required information varies by account; do not assume a fixed document list.
If a document upload is requested, use only the tool shown inside your account area. Do not send files through chat or email unless explicitly instructed there.
After submitting, the verification section shows a pending or reviewed status. Withdrawals linked to that check resume once the status updates.
The payment methods active on ee114 are drawn from Bangladesh's established mobile wallet network. Nagad, Rocket and Upay are the three verified rails we support for both deposits and withdrawals. Each method appears in the cashier only when it is active for your account region — so what you see on your cashier screen is what is available to you right now. Bank Transfer is also listed as a route for accounts where wallet options are limited; the cashier screen confirms whether it is available for your account.
Nagad wallet deposits and withdrawals — select from the cashier and follow the Nagad app confirmation step.
Rocket mobile banking transfers — available for both deposit and withdrawal routes where active for your account.
Upay wallet transfers — listed in the cashier alongside Nagad and Rocket for eligible account regions.
Local bank transfer route — shown in the cashier for accounts where wallet rails are not the primary available option.
Every deposit and withdrawal processed through your account generates a reference entry in the account history tab. Your Nagad, Rocket or Upay app produces its own transaction ID on the same transfer. Matching those two references is how you confirm a transaction completed on both sides. Open your account history from the account menu and locate the transaction by date and amount — the reference number shown there corresponds to what your wallet app recorded.
Every transaction in your account history carries a reference number. Your wallet app generates a matching transaction ID on the same transfer — keep both for any follow-up query.
Account history shows status labels such as completed, pending or failed. A completed status means both the platform and wallet sides have settled the transfer.
Open the account history tab from your account menu to see every deposit and withdrawal listed by date, amount, method and status. No separate statement is needed.
Screenshot the wallet app confirmation and note the account reference number at the time of the transaction. These two pieces of evidence cover any dispute you may need to raise.
Transaction safety on ee114 rests on a few straightforward account-side practices rather than abstract claims. The domain you access must be ee114 — that is the address to bookmark and return to every session. Identity and wallet ownership checks built into the withdrawal flow mean that a payout cannot reach a wallet number that does not match the account record.
Access ee114 only at ee114. Before entering account credentials or payment details, confirm the address bar shows the correct domain. Bookmarking it removes the risk of a misspelled link.
The withdrawal flow checks that your wallet number matches the identity registered to your account. This step sits inside the account itself — it is not a separate process you initiate.
Nagad, Rocket and Upay transfers route only to the wallet number stored under your account name. Updating that detail requires going through the account settings verification step.
If a transaction does not resolve as expected, use the support contact shown inside your signed-in account menu. Quote your reference number and the wallet transaction ID in the same message.
The questions below cover the banking situations we hear about most — from choosing a wallet at the cashier to what to do when a transaction shows an unexpected status. If a situation is not covered here, the support route inside your signed-in account menu is the right next step.
Nagad, Rocket and Upay are the active wallet rails in the ee114 cashier. Bank Transfer is also available for some accounts. The cashier screen shows only the methods active for your account region, so check there first.
Open your account history tab and check the transaction status. If it shows pending while your Nagad app confirms the deduction, contact support via the link in your account menu and share both the Nagad transaction ID and the ee114 reference number.
Go to the withdrawal section in your account menu, select Rocket, enter an amount within the displayed range, and confirm the Rocket number matches what is registered to your account. Submit and save the on-screen reference number for your records.
Verification appears when your account activity triggers a compliance check — usually before a withdrawal above a certain threshold. Follow only the fields shown on that screen and use the in-account upload tool for any documents requested.
The minimum amount is shown directly on the cashier screen for each payment method. We do not publish a fixed figure here because it can vary by method and account region — check the cashier field label before entering an amount.
Check your account history for the reference number and confirm the wallet number on file matches your registered details. Then reach the support route in your account menu, quoting the reference number and the date of submission, so the team can trace the transaction status.